Refund policy

1. Overview

At Wallah Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the terms below to ensure a smooth process.

2. Eligibility for Returns & Refunds

To qualify for a return and refund, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging with all tags and accessories.
  • A return request must be made within 7 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) is required.
  • Items that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for returns or refunds.

3. Non-Returnable & Non-Refundable Items

  • Customized or engraved watches.
  • Final sale or clearance items.
  • Gift cards and promotional items.

4. How to Request a Return & Refund

  1. Contact Us – Email our support team at [Your Email] with your order number and reason for return.
  2. Approval & Instructions – Once your request is approved, we will provide return shipping instructions.
  3. Shipping the Item – You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
  4. Inspection & Refund Processing – Once we receive the item, we will inspect it. If approved, your refund will be processed within 5-7 business days to your original payment method.

5. Exchanges (If Applicable)

If you received a defective or incorrect item, we offer a free replacement. Contact us within 48 hours of delivery to arrange an exchange.

6. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  • Check your bank or payment provider for any delays.
  • Contact your credit card company, as refunds may take time to reflect.
  • If you still need assistance, email us at [wallahwatches242@gmail.com].

7. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page, and continued use of our services signifies your acceptance.

📧 For any questions, contact us at [wallahwatches242@gmail.com]